Mr. BFS and I were craving Chinese last night, but our favorite place is closed on Sundays. So we called our 2nd favorite and ordered our norm – General Tso’s Chicken and Chicken and Broccoli for pickup. And now, I doubt I will go back.
Picking Up the Order
This part wasn’t so bad. I walked in, waited for the person in front of me to finish paying, and asked for my order. I handed them my credit card to pay and saw him bring out one of those old, mechanical, credit card copy machines. He explained that the normal machine was down. I didn’t mind, but took back my credit card, and handed him the last of my cash. That covered our meal and a nice tip even though I was picking up my own order.
The Main Issues
When I drove back home and handed over the food, Mr. BFS had his General Tso’s Chicken, but I had Beef and Broccoli. I really do not enjoy their beef – it’s spongy. 🙁 So I called at 5:50pm and explained that I received Beef and Broccoli instead of chicken like I ordered. I then asked if they could just make a note so I could order it for free a different day since I did not want to drive back out again.
No, they wouldn’t make a note. I had to drive back out to pick up the correct order. So, my first question:
Why didn’t they offer to deliver my corrected order?
I didn’t think about this until later, but that would have been the appropriate way to handle this.
So I waited the time they quoted and drove back over. It’s now 6:15pm. The woman in front of me pays by credit, so that process with the old card copier takes 7 minutes. It’s now 6:22pm. Then I get to the counter and ask for my corrected order. The guy acts surprised that there was a wrong order, but I handed him back the Beef and Broccoli minus the few bites I took to make sure that I couldn’t just suck it up and eat it.
He sends his younger coworker to the back to have my corrected order made. What?! I had called 30 minutes earlier!
I ask the younger guy why my order wasn’t remade when I called 30 minutes ago and he says that he wasn’t working the phones. So I look to the older man, and he just gives me a blank stare. No explanation and no apology. So I wait for my new order and finally make it out of the place by 6:40pm. Still no apologies.
I seriously wanted to ask for my earlier tip back. These shenanigans make me an hour later than I wanted to be to pet sitting. Luckily, Pendek and Zim, my current awesome pet sitting pup and kitty, are fine when I get there. No accidents.
Not Going Back
Now I don’t want to go back for two reasons:
2. It happened 2 visits ago too! My friend and I were eating in the restaurant and I ordered Mongolian Chicken with steamed rice. I received Mongolian Beef with fried rice. First I noticed the rice, and they brought out steamed. Then I noticed it was beef, and they asked if it would be okay. I tried to eat it, but the beef was spongy as usual and the Mongolian seasoning made it worse. So I asked for Chicken and Broccoli instead. I blew off this experience since I did end up happy, but along with yesterday, I know that this Chinese place doesn’t care enough to read what they write down or to follow through well when they make mistakes.
I’m a little sad because their seasonings and sauces are good, plus they are much closer than our favorite place. But they cost 50% more and their customer service stinks. So, their loss.
Do you have any bad customer service experiences to share? Come on, vent away!
FYI: I worked at a dead end cubicle job from 2005-2011 for about $30,000 a year. I went self-employed in July 2011 and make between $80,000-$100,000 through blogging, a rental home, and professional pet sitting. If you’d like to start your own site (link to my free step-by-step guide), I highly suggest checking out Bluehost (my referral link with a nice discount for you). I even have all of my favorite tools on a resource page - I hope they help you too. This all gives me the time to be with my aging family members, the flexibility to stay close with my friends and family, and it should help if we finally get pregnant too! Please contact me any time at budgetingfunstuff*at*gmail*dot*com with questions or just to brainstorm! I’d love to help!