ING Direct – Unknown to me, in early 2008 ING accidentally paid a bill 3 days before my scheduled billing date. Before I even noticed, they called me to explain their mistake as soon as they noticed their error, offered to waive any overdraft fees that might occur (not a problem since we have $1000 padding built-in to our checking accounts), and credited my account with the lost interest. I was most impressed by the actual call explaining the mistake mere hours after they found out. This one experience told me that this was a bank I’m going to stick with even through crappy interest rates.
Discover Card – Two businesses have accidentally double-charged my card in 8 years and Discover was easy to use online and over the phone. When Fedex and Ebay were giving me a run-around on getting a $850 refund for an Ebay package, Discover simply credited my account until the whole thing was resolved. In fact, in the 6 times that I’ve needed to call them in 8 years, I have never received anything but awesome customer service from knowledgeable reps. UPDATE: When my new cell phone was stolen 2 months after I bought it in early 2011, Discover refunded the $350 for me once I filed all of the appropriate paperwork. I love Discover.
Amazon – I’ve always enjoyed their consistent service and prices, but they earned my business for life when they immediately replaced a misdelivered (or stolen) Ipod Nano with no questions asked.
AT&T U-Verse – First, we had a great installation and that made me ecstatic. Then, a couple of years later, I received a discount rate just by asking. When I called to extend that rate since my salary had been frozen for another year, they had already extended it an extra 2 months. The rep also secured me an additional $10 one-time discount just because I called and “AT&T is trying to help out customers that are suffering in this economic climate”. The icing on the cake is that the next bills were actually correct and continue to be correct! That never happened when Comcast offered us a credit…