Mr. BFS and I eat fast food. Yes, I know, but shush. This post is not about that. This post is about when mistakes happen.
Wrong Food #1
Two weeks ago, I picked up some breakfast from Jack in the Box for Mr. BFS and me. I ordered hubby’s sandwich and a sausage, egg, and cheese biscuit. It’s my favorite Jack in the Box sandwich and I was really looking forward to it. They handed me the bag, I checked for two items, and I drove home. But when we opened the bag, Mr. BFS had his and I had a bacon, egg, and cheese biscuit.
I don’t really enjoy bacon as much as most people. Surprisingly, I was upset enough that I called the phone number on the receipt and explained that I did not want to drive back. What were my options? The manager apologized and let me know that I could go in at anytime and give them her name to get my free, correct breakfast. Well, cool!
A couple of days later, I took her up on her offer. I went inside, explained the mess up, let them know the manager’s name, and was handed my sausage, egg, and cheese biscuit with a thank you. It was free and delicious. Yay!
Wrong Food #2
A few days after that whole thing, Mr. BFS and I were heading to a morning meeting about brick, so we decided to stop by McDonald’s. He ordered a bacon, egg, and cheese biscuit and I ordered an Egg McMuffin. I got my McMuffin, but hubby got a bacon, egg, and cheese McGriddle. He hates McGriddles, but we were running late and didn’t want to turn around. He’s also stubborn and wouldn’t just eat my McMuffin. So he ate the wrong breakfast while I called McDonald’s.
Once again, they apologized profusely, took my name this time, and offered us a free biscuit meal for the hassle.
We went back a few days later on the way to yet another house meeting, I walked in, and they couldn’t find my name in the book. Boogers.
But the manager there decided I looked honest apparently, made the meal, and thanked me for stopping by. It was again free and delicious. Woot!
Use those Numbers
That’s two out of two and I don’t think we were special. So I highly suggest keeping your drive-through receipts at least until after you eat. If you aren’t given what you ordered, try calling and seeing if they will make it right. I was really surprised it was as easy as it was. And I was super happy with the overall results. We pretty much have had a full, free breakfast over the last 2 weeks. Of course we didn’t really like what we had to eat the first time, but at least we had our tummies full for the meetings.
Have you ever had a great result from calling the phone number on the receipt? Any great customer service stories?